Enhancing comprehension of health data
Empowering individuals to take action on their health with a comprehensive body monitoring solution designed to help track measurements and deepens the understanding of the body all in one place.
Client
OSIM International
Wellness MNC
Timeframe
6 months to launch in Q4 2021
Platform
Mobile App • B2C
Context
Problem
Solution
Impact
Increased customer satisfaction by 1.2X
Increased app retention by 10%
My role
What I did
Process
Research insights
To identify user expectations, I did competitive studies on similar products and analysed their features and common complaints from users. Additionally, I conducted a brainstorming workshop with the team to uncover pain points of individuals. It was revealed that:
Some crucial steps were unclear and felt long to complete a task
Unable to make sense of the data trends
Exporting monthly/yearly blood pressure records is troublesome
From these findings, we worked towards our goal in creating a consistent monitoring experience for users to find vital information.
Design concept exploration
One of the areas we focused on was revising the data trends page layout as it created the most confusion to users when interpreting health data readings over time and navigating across time periods. After rounds of discussions, we agreed on a graph that would be easily adapted to track other vitals such as weight and body tension.
Design system
While restructuring information of content pages improves comprehension of health data, I had to ensure a cohesive and consistent experience within the ecosystem of OSIM devices. This meant that I had to collaborate with engineering team and designers from Product teams when establishing a design system.
I looked at popular mobile design system libraries to help inform what would be needed to build out design system from the ground up.
Key changes to the app
After testing and iteration, we landed on a blood pressure monitoring flow that helped the user get from A to B in as little as 3 steps.
1. Access latest measurements faster
The current experience to review latest measurements felt long due to reliance of manual transfer. The redesigned screen serves to better match the user's mental model of auto-syncing data to the app after measurement. Also, it removes unnecessary interaction and helps to reduce the time taken to review the measurements.
2. Easily view data at a glance
Currently, users struggle to understand the graph due to its unconventional way of display. Our goal for the redesign of the trends was to help users establish better overview of their blood pressure's evolution.
Reflection
As this project shipped, we were eager to leverage what we learned and apply the lessons learned in reducing the time taken to pair with the device to future OSIM experiences.