Setting standards for drone training
A web-based utility tool that helps professionals balance work and learning by having a flexible training schedule and track learning activity anytime, anywhere.
Client
Garuda Robotics
Drone startup
Timeframe
6 months to MVP launch in Q3 2020
Platform
Web App • B2B
Context
Problem
Solution
Impact
The team's efforts paid off as CAAS chose us to be Singapore's first CAAS-approved UATO!
Accounted for 30% of the company’s sales revenue 6 months after launch.
Reduced monthly customer enquiries by 10%.
My role
What I did
Process
Research insights
To fully understand the problem, I talked to our instructors, looking into previous trainees’ sentiment on the existing training programs. We discovered that:
Instructors want information organised and accessible
Trainees desire adaptive training
As illustrated in the image below, our existing training system presents multiple friction points indicated in red where our team spend most of their time on any activity relating to manual processes. Our team can become overwhelmed with administrative duties like creating invoices, sending reminder text messages, and adjusting schedules to accommodate requests if we continue using an outdated system.
User Archetypes
Design guidelines
With these findings in mind, we pinned down the high-level design principles to guide us.
Less is more: Be lightweight and reliable enough that loading time would not be compromised while outfield.
Tailor to context: Present relevant information that's actionable, offered in the right place at the right time.
Design concept exploration
A few examples of low-fi and production ready design screens for Course Enrolment page. I analysed the pros and cons of the concepts and conducted usability testing to determine the chosen design.
We quickly learned that all participants preferred Exploration B because they found it easy to reconfirm the course they are purchasing despite the course selection page looking wordy.
Design system
I created reusable components to foster a consistent user experience and make it easy to create new screens in the future.
Finished product
Upon launch of the web app, user growth picked up significantly as class capacity was quickly filled and instructors had to create additional classes to meet the high demands.
Flight e-Grading
Instructors can grade multiple trainees in minutes easily without any papers.
Class Scheduling
Trainees can book classes on days that worked best for their schedule.
Reflection
The outcome of the project has successfully met its goals of delivering training solution that could handle the surge in number of customers, where over 10 large scale companies as clients. Looking back, I should have prioritised the creation of admin dashboard to track key metrics so that it is easier for instructors assess and improve their performance. From this experience, I learned that working in a small cross functional team during COVID-19 and tight timelines was not easy.