Setting standards for drone training
A web-based utility tool that helps professionals balance work and learning by having a flexible training schedule and track learning activity anytime, anywhere.
Client
Garuda Robotics
Drone startup
Timeframe
6 months to MVP launch in Q3 2020
Team
1 Designer (me), 3 Engineers (🇮🇩 & 🇵🇭), 1 Marketing Executive, 1 Head of Training
Context
Problem
Solution
Impact
The team's efforts paid off as CAAS chose us to be Singapore's first CAAS-approved UATO!
Accounted for 30% of the company’s sales revenue 6 months after launch.
Reduced monthly customer enquiries by 10%.
My role
What I did
Process
Research insights
To understand operational pain points, I talked to our instructors and looked into previous trainees’ sentiment on the existing training programs. We discovered that:
Instructors want information organised and accessible
Trainees desire adaptive training
I mapped out fragmented workflows of existing training system across trainees, instructors, and administrators—revealing systemic inefficiencies where our team spend most of their time with administrative duties like creating invoices, sending reminder text messages, and adjusting schedules to accommodate requests.
User Archetypes
Design guidelines
With these findings in mind, we pinned down the high-level design principles to guide us.
Less is more: Be lightweight and reliable enough that loading time would not be compromised while outfield.
Tailor to context: Present relevant information that's actionable, offered in the right place at the right time.
Design concept exploration
A few examples of low-fi and production ready design screens for Course Enrolment page. I analysed the pros and cons of the concepts and conducted usability testing to determine the chosen design.
We quickly learned that all participants preferred Exploration B because they found it easy to reconfirm the course they are purchasing despite the course selection page looking wordy.
Design system
I created reusable components to foster a consistent user experience and make it easy to create new screens in the future.
Finished product
Upon launch of the web app, user growth picked up significantly as class capacity was quickly filled and instructors had to create additional classes to meet the high demands.
Flight e-Grading
Instructors can grade multiple trainees in minutes easily without any papers.
Class Scheduling
Trainees can book classes on days that worked best for their schedule.
Key takeaways
How to prioritize critical bug fixes under tight resource constraints to ensure that trainees could complete certification without delay and meet time-sensitive licensing deadlines. Looking back, I should have prioritised the creation of admin dashboard to track key metrics so that it is easier for instructors assess and improve their performance. From this experience, I learned that working in a small cross functional team during COVID-19 and tight timelines was not easy.