Setting standards for drone training

A web-based utility tool that helps professionals balance work and learning by having a flexible training schedule and track learning activity anytime, anywhere.

Client

Garuda Robotics

Drone startup

Timeframe

6 months to MVP launch in Q3 2020

Platform

Web App • B2B

Context

With the launch of the new UA (unmanned aircraft) training and licensing framework in Singapore, drone users are urgently seeking to obtain an UA pilot license from CAAS-approved UA Training and Assessment Organisation (UATO) in 9 months before regulations are enforced.

This means that there would be an influx of drone users urgently seeking to obtain an UA pilot license in response to the implementation of new UA regulations.

With the launch of the new UA (unmanned aircraft) training and licensing framework in Singapore, drone users are urgently seeking to obtain an UA pilot license from CAAS-approved UA Training and Assessment Organisation (UATO) in 9 months before regulations are enforced.

This means that there would be an influx of drone users urgently seeking to obtain an UA pilot license in response to the implementation of new UA regulations.

With the launch of the new UA (unmanned aircraft) training and licensing framework in Singapore, drone users are urgently seeking to obtain an UA pilot license from CAAS-approved UA Training and Assessment Organisation (UATO) in 9 months before regulations are enforced.

This means that there would be an influx of drone users urgently seeking to obtain an UA pilot license in response to the implementation of new UA regulations.

Problem

Our training system was not designed to handle a surge in the number of customers who looked to us for training.

Our training system was not designed to handle a surge in the number of customers who looked to us for training.

Our training system was not designed to handle a surge in the number of customers who looked to us for training.

Solution

Provide a full learning experience by centralizing everything from course registration to assessment — and each step in between, including flexible class management, intuitive grading workflows, and effective progress tracking.

Provide a full learning experience by centralizing everything from course registration to assessment — and each step in between, including flexible class management, intuitive grading workflows, and effective progress tracking.

Provide a full learning experience by centralizing everything from course registration to assessment — and each step in between, including flexible class management, intuitive grading workflows, and effective progress tracking.

Impact

  • The team's efforts paid off as CAAS chose us to be Singapore's first CAAS-approved UATO! 

  • Accounted for 30% of the company’s sales revenue 6 months after launch.

  • Reduced monthly customer enquiries by 10%.

My role

I was the sole UI/UX designer, coordinating with the frontend developers in Indonesia and internal stakeholders to ensure the project is delivered on time.

I was responsible for designing this new web application, which went live in mid-July 2020, six months after its inception.

I was the sole UI/UX designer, coordinating with the frontend developers in Indonesia and internal stakeholders to ensure the project is delivered on time.

I was responsible for designing this new web application, which went live in mid-July 2020, six months after its inception.

I was the sole UI/UX designer, coordinating with the frontend developers in Indonesia and internal stakeholders to ensure the project is delivered on time.

I was responsible for designing this new web application, which went live in mid-July 2020, six months after its inception.

What I did

  • End-to end UX / UI design

  • Project management

  • Creation of design system

  • Prototyping

  • Email templates

  • Gather and evaluate user requirements

  • End-to end UX / UI design

  • Project management

  • Creation of design system

  • Prototyping

  • Email templates

  • Gather and evaluate user requirements

  • End-to end UX / UI design

  • Project management

  • Creation of design system

  • Prototyping

  • Email templates

  • Gather and evaluate user requirements

Process

Research insights​

To fully understand the problem, I talked to our instructors, looking into previous trainees’ sentiment on the existing training programs. We discovered that:

  • Instructors want information organised and accessible

  • Trainees desire adaptive training

As illustrated in the image below, our existing training system presents multiple friction points indicated in red where our team spend most of their time on any activity relating to manual processes. Our team can become overwhelmed with administrative duties like creating invoices, sending reminder text messages, and adjusting schedules to accommodate requests if we continue using an outdated system.

User Archetypes

Design guidelines

With these findings in mind, we pinned down the high-level design principles to guide us.

  • Less is more: Be lightweight and reliable enough that loading time would not be compromised while outfield.

  • Tailor to context: Present relevant information that's actionable, offered in the right place at the right time.

Design concept exploration

A few examples of low-fi and production ready design screens for Course Enrolment page. I analysed the pros and cons of the concepts and conducted usability testing to determine the chosen design.

We quickly learned that all participants preferred Exploration B because they found it easy to reconfirm the course they are purchasing despite the course selection page looking wordy.

Design system

I created reusable components to foster a consistent user experience and make it easy to create new screens in the future.

Finished product

Upon launch of the web app, user growth picked up significantly as class capacity was quickly filled and instructors had to create additional classes to meet the high demands.

Flight e-Grading

Instructors can grade multiple trainees in minutes easily without any papers.

Class Scheduling

Trainees can book classes on days that worked best for their schedule.

Centralized administration

Easily manage trainees, classes, and purchase orders on a single platform.

Centralized administration

Easily manage trainees, classes, and purchase orders on a single platform.

Centralized administration

Easily manage trainees, classes, and purchase orders on a single platform.

Reflection

The outcome of the project has successfully met its goals of delivering training solution that could handle the surge in number of customers, where over 10 large scale companies as clients. Looking back, I should have prioritised the creation of admin dashboard to track key metrics so that it is easier for instructors assess and improve their performance. From this experience, I learned that working in a small cross functional team during COVID-19 and tight timelines was not easy.